UPS & Battery Seminar including a unique Tour of Yuasa Factory

Date: 18th June 2014

Time: 9.30am – 3.30pm (breakfast & lunch provided)

Venue: Yuasa Battery (UK) Ltd, Ebbw Vale, NP23 5SD


With a guest speaker from Yuasa Battery (UK) Ltd, and tour of the Yuasa factory, this seminar will provide a key overview of critical power protection.


This seminar will look at:

- Innovation in UPS design and the benefits it can make to your critical facility
- Battery installation, sizing and factors affecting service life


Who should attend?

Anyone responsible for specifying or purchasing UPS systems, including:

– Electrical Engineers

- Data Centre Managers
- IT Managers
- Project Managers
- Facilities & Estates Managers




Registration & breakfast
9.45am Welcome and introduction
Mike Elms,

UK Sales Manager,
Uninterruptible Power Supplies Ltd
Technical Battery presentation – introduction
Peter Hollingworth,
Technical Support Manager,
Yuasa Battery (UK) Ltd
Tour of the Battery Factory
12.30pm Buffet Lunch

Technical Battery presentation – continued
Peter Hollingworth,
Technical Support Manager,
Yuasa Battery (UK) Ltd
Tea/coffee break
Innovation in UPS design and the benefits it can make to your critical facility
Mike Elms,

UK Sales Manager,
Uninterruptible Power Supplies Ltd

How to register:


Click Here to register online

Email us directly:

Phone the marketing department on 01256 386700

VOSS Provides UC Management to Italtel’s Collaboration at Work Solution

Monday February 23, 2015 – Richardson, TX – VOSS Solutions today unveiled that the VOSS-4-UC management platform has been selected to perform a fundamental role in Italtel’s Collaboration at Work solution. The VOSS-4-UC management platform is one of the key elements of Italtel’s solution, providing advanced provisioning and operations management from a single pane of glass.

Collaboration at Work is a UC&C integrated architecture that allows organizations to achieve a unified and ergonomic user experience providing the best interoperability between multi-vendor communication technologies, by means of Italtel Session Border Control, NetMatch-S. The first release allows Cisco and Microsoft devices to coexist seamlessly, with Presence status and other UC settings automatically transferring across the different UC environments. Adopting Collaboration at Work, enterprises can benefit of faster business processes, increased individual and group productivity, enhanced employees’ mobility, and optimized use of video communications and multi-media conferences, together with significant savings in telecommunications expenses towards the operators (thanks to SIP trunking).

Italtel is the first partner in the world to harness the power of the VOSS-4-UC management platform to enable the cohabitation of Microsoft and Cisco telephony equipment in a single environment. Without VOSS, configuration would have to be carried out on the Cisco environment, the Microsoft environment and the Italtel Netmatch-S, for each and every user. With VOSS, this administrative complexity is absorbed and reduced to a few key strokes in the VOSS central management interface.

Stefan Peters, Sales Director at VOSS, commented: “Increasingly, companies are selecting multi-vendor UC environments to benefit from best-of-breed technologies and preserve legacy investments while moving away from vendor lock-in. We are delighted to be supporting Italtel, who is a frontrunner in Microsoft / Cisco cohabitation.”

Camillo Ascione, head of Italtel System Integration Strategy & Marketing added: “The VOSS-4-UC management platform abstracts a huge amount of complexity from the underlying administration; it simplifies and centralizes the day-to-day operations of the Collaboration at Work solution, making MACDs quick, easy and error-free”.

VOSS will be co-exhibiting with Italtel at Mobile World Congress, 2-5 March 2015, Barcelona, on Booth 2J2 (Pavilion 2). To meet with VOSS at the event, please email

About Italtel Group

Italtel designs, develops and implements, in Italy and in many countries worldwide, products and solutions for Next-Generation Networks services, based on IP protocol. Its offer includes proprietary products, engineering and network consultancy services, managed services and solutions such as VoIP, unified communications & collaboration, HD video communication, interconnection solutions, Next-Generation Data Center and Mobile Broadband solutions. SDN, NFV and WebRTC are among the focus areas of its R&D activities. Italtel counts more than 40 customers wordwide, and among them there are several major service providers. In Italy Italtel is reference partner of Enterprises and the Public Sector for the deployment of Next-Generation IP networks and for the development of multimedia convergent services dedicated to their customers. Italtel is also present abroad, in France, Spain, Germany, UK , Poland, United Arab Emirates and Latin America (Argentina, Brazil, Colombia, Peru). In these foreign markets, Italtel operates through branch offices, subsidiaries or with local partners.

About VOSS Solutions

The VOSS-4-UC management platform is specifically designed for unified communications (UC) services and applications. VOSS-4-UC provides a complete tool-set to transform the way that communications architectures are designed, deployed and operated, in the public and private cloud. VOSS is headquartered in Texas, with offices in the UK, and South Africa. VOSS is funded by Intel Capital, Eden Ventures, Vodafone Ventures, and XAnge Private Equity. The VOSS technology has been deployed by many prominent companies across the world. For more information, visit

Rachel Chicken
+44 (0) 7788 567 604


Fast Lane Computer Consultancy Joins the VOSS Partner Program

RICHARDSON, Texas (Monday November 17, 2014) – VOSS Solutions today announced that Fast Lane Computer Consultancy is the latest organization to sign up to the VOSS Global Partner Program.

Fast Lane Computer Consultancy ranks amongst the world’s leading independent Cisco training providers, serving a global customer base having earned a reputation as a first-class company for sophisticated networking projects, entailing both consultation and qualification programs.

Fast Lane’s partnership agreement with VOSS spans two specific functions. Firstly, Fast Lane has signed up to be a VOSS Training Partner, extending the reach of VOSS’ comprehensive program of technical training to customers in the Middle East and Africa (MEA).

Secondly, Fast Lane has become the first VOSS Strategic Reseller in the MEA region, and has added the VOSS UC management technology to its product portfolio, to offer this value added solution to its far-reaching customer base.

Hadas Arad, Training Director at VOSS, commented; “We are delighted to welcome Fast Lane to VOSS as a training partner. The company is a leading provider of authorized IT training courses for vendors such as Cisco, as well as NetApp, and Palo Alto Networks. We look forward to joining forces, to deliver new VOSS-4-UC and CUCDM 10 courses in 2015.”

Ian Green, EMEA Technical Account Director at VOSS, added; “Fast Lane comes highly recommended from Service Providers and our Cisco contact base across the MEA region, as they have proven themselves as a partner that adapts to change quickly and brings new skills to the market.”

Josef Miskulnig, Founder and CEO of Fast Lane, said; “By working in partnership with VOSS we are now able to offer our service provider customers complete end-to-end Cisco Hosted Collaboration Solution (HCS) training. Added to this, we are pleased to incorporate the VOSS UC management technology into our product portfolio, to help our customers address the growing complexity and cost that are associated with running a next generation collaboration platform.”

To find out more about VOSS and the VOSS Partner Program, please visit or email



About VOSS Solutions
The VOSS UC management platform is specifically designed for unified communications (UC) services and applications. VOSS provides a complete tool-set to transform the way that communications architectures are designed, deployed and operated, in the public and private cloud.

VOSS is head-quartered in Richardson, Texas, with offices in Reading, UK, and Cape Town, South Africa. VOSS is funded by Intel Capital, Eden Ventures, Vodafone Ventures, and XAnge Private Equity. The VOSS technology has been deployed by many prominent companies across the world.


# # #


Rachel Chicken
+44 (0) 7788 567 604



The new Comms365 Online Shop is now OPEN!online-store/ctep

Please come and visit our new on-line shop to see a specially selected range of 3G and 4G routers that we have extensively tested in the field.  These Enterprise grade devices are designed to work in all types of situations and conditions and all have been deployed by experienced Comms365 engineers into managed services environments.

Be wary of cheap routers.  

Price often reflects capability, reliability and frequently results in return visits to sites.  In fact one return visit to a site could cost you more than the difference in price between a cheap device and an enterprise device.  Less expensive devices also have less expensive components (normally the air interface card – the most important part) and also come with shorter warranties.  The Comms365 Enterprise routers come with 2 year and 5 year warranties and a number are e-marked too.

Come and see what we have to offer and remember, these have been selected for their performance, so you won’t find pages and pages of devices, just a chosen few.

Britannic Technologies: Award winning specialists in migrating organisations to agile, cloud-based, IP communications environments.

britannic-technologies logo

We would like to welcome Britannic Technologies to Britannic Technologies work in partnership with their clients, ensuring that their technology and services accurately support their customers business requirements, internal communications and customer expectations. Britannic Technologies approach enables customers to profit from integrated communication technology, maximise efficiency, achieve substantial cost savings and plan for the future with confidence.

Britannic Technologies were founded in 1984 and quickly established an enviable reputation within the market for delivering high quality telecommunications solutions and services, complemented by their ability to innovate within the market.

Throughout this time they have developed their position within the fast evolving telecoms market place by partnering with world leading manufacturers and service providers to deliver best of breed solutions to organisations throughout the UK, constantly underpinned by their total commitment to customer care and integration capabilities.

Find out more.

Register Today! Britannic Technologies Convergence Summit

Britannic Technologies Convergence Summit is tackling business enablement through technology, providing business leaders the chance to come together and discuss how the latest developments can drive business forward.

Now in our 11th year, we attract over 300 delegates from around the UK to come together and network and discuss technology while we invite Global Vendors to present future strategies and lay on comprehensive seminars to go into more functional practicalities of every day business.

We also invite all of our technology partners to come and exhibit at the event, showcasing their technology and providing you with the chance to speak directly to the experts about your needs and concerns.

This year we have presentations from:

Mitel’s Chief Architect,
Avaya’s Technical Sales Director,
Microsoft Lync’s Product Marketing Manager,
Britannic’s Sales and Marketing Director

And the seminars will tackle:

Systems Integration
Contact Centre
Cloud Solutions

Find out more.

VOSS Extends UC Migration Solution to Support Full Lifecycle of a Migration Project

VOSS Extends UC Migration Solution to Support Full Lifecycle of a Migration Project

Comprehensive Solution Now Includes Multi-Vendor Discovery Functionality

RICHARDSON, Texas (Monday, September 8, 2014) – VOSS Solutions today announced that the company has extended the scope of its UC Migration Solution to support the complex and multi-faceted requirements of communications migration projects.


VOSS has taken the sophisticated ETL (extract, transform, and load) technology from the “big data” industry and successfully enhanced it to suit the unique demands of a UC migration process. The methodology used at VOSS is a DETVL (discover, extract, transform, validate, and load) approach that automatically and rapidly processes massive amounts of complex data, with very high rates of accuracy, through the following core phases:


  1. Discover & Design
    User and device data is mined and analyzed from a wide cross-section of multiple legacy system vendors and heterogeneous systems. A data audit is produced to enable the optimization of the data extraction and design of the transformation processes.
  2. Extract
    Deep data extraction of user, device and advanced IPT settings. Automated cleaning and normalization of the data; all from multiple data sources and data types.
  3. Transform
    Intelligent data transformation and enrichment of the collected data, using advanced business logic to configure rich UC services on a fully customized basis.
  4. Validate
    Web-based access to the data to authenticate it in real-time ahead of loading. Data validation can be performed by end-customer site champions, through secure access control.
  5. Load
    Automated, batch-based loading to the new UC network elements, ready for site cutover. Re sync of originally extracted data can be performed prior to cutover to eliminate data-currency issues.


At the heart of the VOSS UC Migration Solution is the MiGR8-2-UC product (rebranded from the VOSS On-boarding Toolset, OBT); a highly sophisticated product that harnesses a DETVL methodology, to discover, extract, transform, validate, and load large volumes of data, to automate a UC migration project, saving organizations both time and budget.


Rob Moore, VP Global Services at VOSS, commented; “We’re excited about this evolution to our migration capabilities, as it solves a problem that all of our customers face at some stage in the lifecycle of their UC environment”. He continued; “MiGR8-2-UC supports multiple migration scenarios, such as TDM PBX to IP-PBX, TDM PBX to UC, IP-PBX to UC, or UC to UC. And, it also supports the widest range of legacy vendor technologies, covering: Cisco, Avaya, Nortel, Alcatel, Siemens, Ericsson, NEC, Mitel, Lync, etc.”


A number of high profiles organizations have already used the VOSS UC Migration Solution, with impressive results. These companies include a leading bank in Australia, a large industrial corporation in the USA, UK-based and US-based financial institutions, and many of the world’s leading telcos who are adopting VOSS’ big data approach for mass migrations to the cloud.


To find out more about the VOSS UC Migration Solution, please email visit or email



About VOSS Solutions
The VOSS UC management platform is specifically designed for unified communications (UC) services and applications. VOSS provides a complete tool-set to transform the way that communications architectures are designed, deployed and operated, in the public and private cloud.


VOSS is head-quartered in Richardson, Texas, with offices in Reading, UK, and Cape Town, South Africa. VOSS is funded by Intel Capital, Eden Ventures, Vodafone Ventures, and XAnge Private Equity. The VOSS technology has been deployed by many prominent companies across the world.


# # #


Rachel Chicken
+44 (0) 7788 567 604


Keytech Managed Solutions: Managing your IT

Keytech Logo

We would like to welcome Keytech Managed Solutions to Keytech has been providing enterprise IT managed services and technology solutions across the UK for over 25 years.

Keytech specialise in supporting the IT requirements of modern businesses which allows their clients to concentrate on what they do best, running their business. Working in partnership with their customers Keytech ensure they are maximising efficiencies with their current available resources and can move forward with new technologies and innovations as their business growth demands.

Keytech’s scalable IT support and hosted services accommodate everyone from large enterprises to business start-up’s, providing all the benefits you would expect from an internal IT department plus access to a range of specialists with up to the minute knowledge and qualifications across all areas of IT.

Find out more.

Bookmaker places a safe bet on Business Systems call recording

Betfred Call Recording Case Study
Betfred Call Recording Case Study

Betfred Case Study on Call recording

August 12 2014 – Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular sporting events including the Grand National, Wimbledon and the Football World Cup. Tasked with handling these calls, Betfred’s 150 seat contact centre based in Wigan deals with 50,000 inbound calls a week.

With telephone bets being placed by some of Betfred’s most loyal customers who have been with the company for twenty years or more, maintaining excellent customer service is a key business driver for the contact centre agents who are assisted by a customer service team in Warrington.

Open seven days a week, 365 days a year, the contact centre operates from anywhere between 7am to Midnight and sometimes longer during special events. With complex staffing requirements creating a need to scale up or down as events dictate, Betfred recognise the importance a call recording system can play in handling customer queries quickly and efficiently particularly where bets are placed when events are already underway.

As a long term advocate and user of call recording Betfred recently took the opportunity to refresh their technology. Having previously appointed Business Systems (UK) Ltd to support their Wordnet recorders, they once again selected them as a strategic partner to implement the Red Box Recorders Quantify solution. A reliable and easy to use call recording system was essential for the organisation, which is regulated by third parties including the Gambling Commission who can carry out spot checks and request to listen to calls at any given time.

Prior to the implementation, listening back and retrieving calls was an onerous process for Betfred, with calls having to be archived onto a disk every four weeks. Any customer or regulatory query meant an extremely time consuming and labour intensive process was in place when trying to retrieve a call.

With the implementation of the Red Box Recorders Quantify product, retrieving calls is now a simple and efficient process. Cheryl King, Head of Call Centre Operations at Betfred comments ‘When a customer query now occurs, finding and playing back the call couldn’t be simpler. Instead of telling the customer ‘we have to get back to you on that’, we can now instantly deal with the query as and when it happens’.

As a company regularly taking customer banking details over the phone and with different means for customers to pay including debit and credit card payments, ensuring PCI DSS Compliance was an absolute must for Betfred who are committed to meeting their compliance obligations.

Dealing with the pressure of some bets having to be placed in a matter of seconds during a call, particularly when a live race or event is in progress, call recording is used as part of a continuous programme of improvement to train and coach the team in how best to handle the influx of inbound calls coming through.

Cheryl adds ‘The usability of the system is great, it’s simple to understand, extremely intuitive and great for training. Staff were picking it up in a matter of hours.”

With KPIs outlining that calls must be answered within 10-15 seconds and abandoned call rates are kept to a daily minimum of 3.5%, the call recording system helps Betfred to improve the coaching and mentoring programme of call centre agents to help meet these targets. Team leaders can remotely listen to live calls, exporting certain sections and adding notes and comments around different aspects of the call for review and consideration.

Cheryl concludes ‘Business Systems were extremely helpful and friendly to work with. The installation process from day one was fantastic. The engineer who was allocated to install the system was there with us every step of the way for anything we needed, we couldn’t have asked for a better service’. 

About Business Systems (UK) Ltd

Business Systems is the UK’s largest and most established independent provider of voice and speech technology solutions to the Contact Centre, Finance and Public Sector markets. Solutions range from basic call recording through to quality monitoring, speech analytics and workforce management tools. The company offers unbiased and best fit solutions on all technologies, all of which can be accompanied by project management, implementation, consultancy, training and maintenance services.

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For further information on this press release please contact:

Tracy McAvoy

Business Systems (UK) Ltd

Marketing Manager
+44 (0)20 8326 8219

UK Government CTO Liam Maxwell and Microsoft’s Adrienne Hall join IP EXPO Europe’s outstanding speaker line-up


IP EXPO Europe, Europe’s leading cloud and IT infrastructure event, today announces that government CTO Liam Maxwell and Microsoft’s general manager in Trustworthy Computing, Adrienne Hall will be keynote speakers at the event on 8th-9th October this year. Maxwell will speak at IP EXPO Europe’s keynote theatre, whilst Hall will present at Cyber Security EXPO’s keynote theatre.

Since his appointment in 2012, Liam Maxwell has become known for reforming IT management and protocols throughout government, challenging existing norms and ever looking towards future trends in industry. Offering a unique perspective on public sector IT issues and addressing key concerns regarding public services in the cloud, Liam is set to deliver an energising and enlightening talk at IP EXPO Europe for professionals across the IT spectrum.

Maxwell’s speech is expected to examine how the UK Government can build world-class digital services, saving time and money and stimulating a generation of world-beating British software and service businesses that can save billions for the taxpayer – provided that services are based on user needs. Underpinning Government work is a belief in openness everywhere – commitment to open standards and sharing work, methods, code and data. Being open levels the playing field so that all sorts of technologies and all sorts of suppliers can work with government.

Adrienne Hall is a general manager in Microsoft’s Trustworthy Computing group. She is a Cloud Security Alliance board member as well as a founding member of the Executive Women’s Forum for Security, Privacy and Risk Management Professionals. Tapping into her experience on how the cloud is shifting the way businesses think about IT, from reducing operational costs to freeing up resources in order to focus on innovation in a mobile-first, cloud-first world, Adrienne will offer unique insights at this year’s Cyber Security EXPO for any forward-thinking senior information security professionals and IT managers. She will also share Microsoft’s approach to providing secure and private cloud services in a world where trust is continually challenged.

Both of these speakers add to the already impressive line-up of speakers for the two day event, which includes inventor of the World Wide Web, Sir Tim Berners-Lee, creator of Hadoop, Doug Cutting and security and privacy guru, Bruce Schneier.

Liam Maxwell will speak at the IP EXPO Europe keynote theatre on 8th October at 1pm. Adrienne Hall will speak at the Cyber Security EXPO keynote theatre, also on 8th October, at 16:20pm.

Don’t miss out on the action, register for IP EXPO Europe, Cyber Security EXPO or Data Centre EXPO today to keep up with all of the latest news and announcements about the event, taking place on 8th-9th October at the ExCel London, and don’t forget to follow @IPEXPO on Twitter too.

Click here to register. For press registration, please email